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Frequently Asked Questions by Students
Some of the more frequently asked questions are listed below. Click on the question to see the answer:
Why didn’t I receive a bill?
The University of Minnesota no longer mails tuition bills out to students. Electronic billing is the official means of generating tuition bills to all University of Minnesota students. The UM Pay electronic billing and payment system automatically sends an e-mail notification to your U of M e-mail address when the bill is ready to be viewed online. You can print a copy of the bill to send with your payment, download and print a copy of the bill to send to your parents or third party, forward an e-mail copy of the bill to parents or third party, or set up parents and other authorized payers to view and pay the bills online.
Exemptions to electronic billing may be allowed by appeal only. Students must complete the Electronic Billing Exemption Appeal form available in a PDF file at http://process.umn.edu/groups/ppd/documents/form/fa943.pdf.
Also, please note that the University is unable to accept credit cards for tuition payments.
Can I make a payment over the phone?
Payments cannot be made over the telephone. Payments may be made in a variety of ways:
- In-person at any of the three Bursar Offices
- In one of the Bursar Office drop boxes located around campus
- By U. S. Mail
- Electronically via the Internet using UM Pay
- Visit the "Where and How to Pay" page for more information
Can I pay by credit card?
Yes, but only as an online service of UM Pay. The University will not accept credit card payments through the mail, in person, or over the phone. You or your authorized payer may make student account payments with a MasterCard, DISCOVER, or American Express credit card (VISA is not a participant). You will be required to pay a separate, non-refundable service charge - 2.75% of the payment amount - at the time of each credit card payment. The non-refundable service charge, assessed by our vendor, Nelnet Business Solutions (infiNET), will appear as a separate line item on your (or the payer’s) credit card statement.
The University is not accepting credit card payments directly. Credit cards are being accepted by Nelnet Business Solutions (infiNET), a vendor contracted by the University that is charging a fee for their service. The 2.75% rate based on the payment amount for each transaction was determined by our vendor. The University of Minnesota will not receive any part of the service charge. While credit card payments offer convenience, the cost to the University was estimated to be approximately $2 million annually. Therefore, the University decided to require those who use this convenience to cover its cost.
Who do I make a check out to for my payment?
Checks should be made payable to the "University of Minnesota". Please include your student ID# on the check.
Where should I send my payment?
You can mail your payment directly to our lockbox for processing:
Bursar Office
University of Minnesota, Twin Cities
P. O. Box 88
Minneapolis, MN 55440-0088
Be sure to include your student ID number (7 digit number) on the check and a copy of the payment portion of the bill (if available).
However, if there are special circumstances regarding the payment (e.g. no billing statement or ID number, etc.) please mail it directly to our office for processing:
Bursar Office
University of Minnesota
145 Williamson Hall
231 Pillsbury Dr. SE
Minneapolis, MN 55455
I have a hold on my record and I need to register, how can I get that hold off?
First of all, it depends on the reason for the hold. You can see the hold information on your account by viewing your student account via the One Stop web site. If the hold on your record is due to non-payment (an AU hold), once the past due balance is paid, the cashier can enter a hold release online. It takes a few minutes for the hold release to register in the system. If that is the only hold on your account, you would be able to register as soon as the release has registered on the system.
However, if your account is in collection status (indicates an AU2 hold), you will need to contact Student Financial Collections to obtain the balance that must be paid in order for the hold to be released (612-625-8007.)
I see a charge for an "installment fee" on the bill, what is an "installment fee"?
The University of Minnesota offers a three-payment, installment plan for fall and spring semesters only-the installment plan is NOT available over the summer. ** Please note: Non-degree students are required to pay their tuition and other charges in full by the billing due date and are not eligible for the installment plan.
You can elect to pay by installments simply by paying at least the minimum amount due listed on the bill for receipt by the due date. If you pay by installments, you will be charged a $35 installment fee per semester and it will be added to your balance on the next bill. No application form is required to sign up for the installment plan.
If you pay less than the "Total Amount due" by the due date, it is assumed that you will be paying by installments and therefore, you will be placed on the installment payment plan and be charged the one time, per semester $35 installment fee, which will be added to the balance due on your next billing statement.
NOTE: The payment must be received by the due date in order to be considered on time and to avoid being charge an installment fee and/or a late payment fee.
Visit the "Student Account and Billing Statements" page for further information on Installment and Late fees.
There is a mistake on my bill, who can I talk to about it?
For questions on your bill, you should contact the One Stop Student Services Center at (612) 624-1111 or you can email, helpingu@umn.edu. A One Stop counselor may refer you to the department that placed the fee in question in order to resolve any dispute.
If you are disputing a charge, you must pay all the other charges on your bill by the specified due date.
I have a scholarship check and a loan check to pay for my tuition, what do I do with them?
Scholarship and Loan checks must be processed through the Office of Student Finance - Scholarship Office in order to:
- Verify that the student meets all the criteria established by the donor to receive the funds.
- Avoid any possible over award of the student’s other financial aid. We want to avoid the possibility of having to bill the student later for excess funds received.
- Provide accurate reporting on the 1098-T for the University of Minnesota.
Students can take these checks and submit them at the One Stop Student Service Centers or put them in the Scholarship/Loan drop boxes in the East Bank Bursar and West Bank Bursar lobbies. These drop boxes are picked up daily by the Office of Student Finance. The payments are verified and then processed by the Scholarship office onto the student’s account.
I have a credit balance on my student account. How do I get the money back?
A credit balance is created when the credits (e.g. personal payments, financial aid payments, etc.) applied to a student account are in excess of the debits (charges) on the account. The Office of Student Finance reviews student account credit balances and refunds are processed by them. Please read the information, at Credit Balance Checks and the Direct Deposit Option.
Questions on credit balances should be directed to the One Stop Student Services Center at (612) 624-1111 or you can email, helpingu@umn.edu.
When is the next due date?
The due date information can be found at "Twin Cities Billing and Due Dates"
Remember, your payment must be received by the due date to be considered On-Time and to avoid any installment and/or late payment fees.
What can I do if I think my check to the University has bounced?
If your bank returns any check or e-check written to the University, call the Office of Student Finance at 612-624-5898. There is a charge for a returned check.
I have my own insurance and don’t want to be charged for Health Insurance. What do I do?
This fee is automatically assessed to students who do not have hospitalization insurance and are enrolled in a degree program for 6 or more credits per semester (3 or more credits for summer) that count toward the assessment of the mandatory student services fee. It is also assessed to all international students unless they are covered by a U.S.- based employer-sponsored health plan or the Graduate Assistant Insurance Plan. It is also required for dependents of international students. For more information on international requirements, contact the Student Insurance Office, Boynton Health Service, 410 Church Street SE, Mpls, MN 55455, or see www.bhs.umn.edu/insurance/international.htm.
When you register you must enter proof of other hospitalization coverage in order to exempt yourself from University coverage. If you don’t have your policy information at the time you register and are assessed, you may cancel it through the first week of the term by providing proof of insurance. For more information, call the Student Insurance Office at 612-624-0627 or see Tuition and Billing for more details.
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